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Privacy Policy

Last updated: 8th May 2022

Summary

In line with the General Data Protection Regulations (GDPR) we explain how we treat any information you give us. We’ve tried to keep the wording in this policy easy to read and understand. If you have any questions or concerns, please contact us.

What information we collect and why

If you contact us by email

The email will contain your name and email address. The email message may contain other personal information, if you’ve provided it. We use this information to respond to your enquiry. We keep a copy of these emails, in our email platform.

If you contact us via a form on our website

The form will send an email to us, as detailed above. We may store a copy of the emails in our website content management system (CMS), as well as in our email platform.

If you contact us through social media

The message will contain your name and social media username. The message may contain other personal information, if you’ve provided it. We use this information to respond to your enquiry. This information is stored in the social media platform which will have its own data protection policies that you would have already agreed to.

If you opt-in to receive our newsletter

We will ask for your name and email address, so we can personalise the newsletter and send it to you. We store your information in our newsletter platform. You can unsubscribe at anytime using the link in each newsletter email.

If you download any free resources from our website

We may ask for your name and email address in return for the free download. Once you’ve received your free download, we may send you a series of emails to introduce our products or services. We store your information in our marketing software platform. You can unsubscribe at anytime using the link in each email.

If you do business with us

We will ask for your name, address, phone number and email address. We use this information to do business with you, including sending invoices and receipts. We also keep a record of what you purchased from us and when. We store your information in our accounting software.

How else we might use your information

We may also collate your information into one customer relationship management (CRM) software. This makes it easier see your information and activity in one place. This allows us us to provide you with a better, more tailored experience.

Who has access to your information

Our management team have access to everything you’ve provided. Individual employees only have access to what they need to do their job.

We will not share your information with anyone outside of our organisation, unless required to do so by law.

How we keep your information private

Your information is stored on both our internal network and cloud-based services online. These services and our networks are secured by password-protection, and where available, two-factor authentication. To access your information we use devices protected by password, fingerprint or facial recognition.

Your rights

You have rights under data protection laws in relation to your personal information. These include the right to:

  • request access to your personal data
  • request correction to your personal data
  • request removal of your personal data
  • object to processing of your personal data
  • withdraw consent to processing of your personal data
  • complain about the way we handle your data

If you have any concerns about your data, please contact us.

Changes to this policy

If we change the contents of this policy, those changes will become effective the moment we publish them on our website.

Last updated: 8th May 2022